Artificial Intelligence Strategies for Brand Building Excellence
Abstract:
With Artificial Intelligence (AI) advancing at a light-speed pace, traditional brand-building approaches in modern marketing are primed for a radical overhaul. This manuscript delves into the different AI-powered approaches that can elevate brand excellence, including personalization, customer engagement, and data-backed decision-making. AI technologies enable organizations to drive their operating efficiencies while building stronger emotional relationships with consumers. The author presents some insights on how AI is helping personalize the brand experiences, optimize the marketing strategy, and consider actual insights on consumer behaviour. Marketing practitioners need to act fast and employ an AI-powered approach to enable them to build robust, resilient brands that can adapt to changing consumer demands in a competitive landscape.
KeyWords:
Artificial Intelligence, Brand, Brand Loyalty, Content creation, Storytelling, Trust
References:
- Aguerrebere, P., Medina, E., & Pacanowski, T. (2023). Building reputable brands through smart technologies: a quantitative analysis of the best hospitals in the United Kingdom. European Journal of Communication and Media Studies, 2(5), 1-12. https://doi.org/10.24018/ejmedia.2023.2.5.26
- Aguerrebere, P., Medina, E., & Pacanowski, T. (2024). Building smart brands through online and artificial intelligence tools: a quantitative analysis of the best hospitals in Spain. Online Journal of Communication and Media Technologies, 14(1), e202407. https://doi.org/10.30935/ojcmt/14132
- Aguerrebere, P., Medina, E., & Pacanowski, T. (2024). Promoting hospitals’ reputation through smart branding initiatives. A quantitative analysis of the best hospitals in the United States. Communication & Society, 197-216. https://doi.org/10.15581/003.37.2.197-216
- Alam, M. N., Turi, J. A., Bhuiyan, A. B., Kharusi, S. A., Oyenuga, M., Zulkifli, N., & Iqbal, J. (2024b). Factors influencing intention for reusing virtual reality (VR) at theme parks: the mediating role of visitors' satisfaction. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2023.2298898
- Apata S.B, Oyenuga M.O, & Sulaiman M.M (2024). Pre-Service Teachers’ Perceptions and Utilisation of ChatGPT in Higher Institutions using UTAUT Theory: Evidence from an Emerging Economy. British Journal of Contemporary Education 4(2), 28-42 https://doi.org/10.52589/BJCE-DBIT7S4T
- Baratelli, G. and Colleoni, E. (2022). Does artificial intelligence (AI) enabled recruitment improve employer branding?. International Journal of Business and Management, 17(2), 45. https://doi.org/10.5539/ijbm.v17n2p45
- Belda-Medina, J. and Goddard, M. (2024). AI-driven digital storytelling: a strategy for creating English as a foreign language (EFL) materials. International Journal of Linguistics Studies, 4(1), 40-49. https://doi.org/10.32996/ijls.2024.4.1.4
- Borocki, J., Jovanović, A., Vekić, A., Đaković, V., & Cović, M. (2023). Empowering content creation with generative AI in the metaverse, 554-559. https://doi.org/10.24867/is-2023-vp1.1-14_07941
- Cai, R., Cain, L., & Jeon, H. (2022). Customers’ perceptions of hotel AI-enabled voice assistants: Does brand matter?. International Journal of Contemporary Hospitality Management, 34(8), 2807-2831. https://doi.org/10.1108/ijchm-10-2021-1313
- Cheng, X., Xue, T., Yang, B., & Ma, B. (2023). A digital transformation approach in hospitality and tourism research. International Journal of Contemporary Hospitality Management, 35(8), 2944-2967. https://doi.org/10.1108/ijchm-06-2022-0679
- Davenport, T., Guha, A., Grewal, D., & Breßgott, T. (2019). How artificial intelligence will change the future of marketing. Journal of the Academy of Marketing Science, 48(1), 24-42. https://doi.org/10.1007/s11747-019-00696-0
- Ding, Y., Tu, R., Xu, Y., & Park, S. (2022). Repurchase intentions of new e-commerce users in the COVID-19 context: the mediation role of brand love. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.968722
- Deryl, M., Verma, S., & Srivastava, V. (2024). 8‐t framework for artificial intelligence‐driven branding: a strategic typology. International Journal of Consumer Studies, 49(1). https://doi.org/10.1111/ijcs.70002
- Dwivedi, Y., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., … & Williams, M. (2021). Artificial intelligence (AI): multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management, 57, 101994. https://doi.org/10.1016/j.ijinfomgt.2019.08.002
- Elhajjar, S. (2024). Unveiling the marketer's lens: exploring experiences and perspectives on AI integration in marketing strategies. Asia Pacific Journal of Marketing and Logistics, 37(2), 498-517. https://doi.org/10.1108/apjml-04-2024-0485
- Fasanmi O.O, Adeniyi, B.C, & Oyenuga M.O(2025). Exploring the Role of Innovation on Economic Performance of Manufacturing Firms in Nigeria. Journal of Economics, Finance and Management Studies 8(1), 694-706 https://doi.org/10.47191/jefms/v8-i1-67
- Fawal, A., Mawlawi, A., Zakhem, N., Baydoun, H., Yassine, D., & Kassably, C. (2024). The impact of AI marketing activities on consumer-based brand equity: the mediating role of brand experience. Journal of Infrastructure Policy and Development, 8(7), 3851. https://doi.org/10.24294/jipd.v8i7.3851
- Frank, D., Jacobsen, L., Søndergaard, H., & Otterbring, T. (2023). In companies we trust: consumer adoption of artificial intelligence services and the role of trust in companies and AI autonomy. Information Technology and People, 36(8), 155-173. https://doi.org/10.1108/itp-09-2022-0721
- Gatti, E., Giunchi, D., Numan, N., & Steed, A. (2024). Aisop: exploring immersive VR storytelling leveraging generative AI, 865-866. https://doi.org/10.1109/vrw62533.2024.00229
- Heim, S. and Chan‐Olmsted, S. (2023). Consumer trust in AI–human news collaborative continuum: preferences and influencing factors by news production phases. Journalism and Media, 4(3), 946-965. https://doi.org/10.3390/journalmedia4030061
- Ho, S. P. S. & Chow, M. Y. C. (2023). The role of artificial intelligence in consumers’ brand preference for retail banks in Hong Kong. Journal of Financial Services Marketing, 29(2), 292-305. https://doi.org/10.1057/s41264-022-00207-3
- Ho, S. & Chow, M. (2023). The role of artificial intelligence in consumers’ brand preference for retail banks in Hong Kong. Journal of Financial Services Marketing, 29(2), 292-305. https://doi.org/10.1057/s41264-022-00207-3
- Huh, J., Kim, H., & Lee, G. (2023). “Oh, happy day!” Examining the role of AI-powered voice assistants as a positive technology in the formation of brand loyalty. Journal of Research in Interactive Marketing, 17(5), 794-812. https://doi.org/10.1108/jrim-10-2022-0328
- Israfilzade, K. & Sadili, N. (2024). Beyond interaction: generative AI in conversational marketing – foundations, developments, and future directions. Journal of Life Economics, 11(1), 13-29. https://doi.org/10.15637/jlecon.2294
- Josimovski, S., Ivanovska, L., & Dodevski, D. (2023). Understanding the consumer dynamics of AI in North Macedonian e-business. Economics and Culture, 20(2), 64-75. https://doi.org/10.2478/jec-2023-0016
- Kolo, C., Mütterlein, J., & Schmid, S. (2022). Believing journalists, AI, or fake news: the role of trust in media. https://doi.org/10.24251/hicss.2022.393
- Kumar, D. & Suthar, N. (2024). Ethical and legal challenges of ai in marketing: an exploration of solutions. Journal of Information, Communication and Ethics in Society, 22(1), 124-144. https://doi.org/10.1108/jices-05-2023-0068
- Lai, Y. (2023). The impact of AI-driven narrative generation, exemplified by ChatGPT, on the preservation of human creative originality and uniqueness. Lecture Notes in Education Psychology and Public Media, 26(1), 121-124. https://doi.org/10.54254/2753-7048/26/20230865
- Law, R., Lin, K., Ye, H., & Fong, D. (2023). Artificial intelligence research in hospitality: a state-of-the-art review and future directions. International Journal of Contemporary Hospitality Management, 36(6), 2049-2068. https://doi.org/10.1108/ijchm-02-2023-0189
- Liu, M., Liu, Y., Mo, Z., Zhao, Z., & Zhu, Z. (2019). How CSR influences customer behavioural loyalty in the Chinese hotel industry. Asia Pacific Journal of Marketing and Logistics, 32(1), 1-22. https://doi.org/10.1108/apjml-04-2018-0160
- Liu, Y., Wang, X., & Qin, H. (2023). When a cool hospitality brand meets AI: exploring the matching effect of service agents and brand images on brand attitude. International Journal of Contemporary Hospitality Management, 36(7), 2367-2384. https://doi.org/10.1108/ijchm-04-2023-0516
- Loureiro, S., Jiménez‐Barreto, J., Bilro, R., & Romero, J. (2023). Me and my AI: exploring the effects of consumer self‐construal and AI-based experience on avoiding similarity and willingness to pay. Psychology and Marketing, 41(1), 151-167. https://doi.org/10.1002/mar.21913
- Mahi, R., Alam, F., & Hasan, M. (2024). Exploring the confluence of big data, artificial intelligence, and digital marketing analytics: a comprehensive review. GMJ, 3(3), 1-12. https://doi.org/10.62304/jieet.v3i3.159
- Marcus, G.O, Oyenuga M.O & Ahungwa A.I(2020). Effects of Sales Promotion on Consumer Buying Behaviour of Food Seasoning Among Nigerian Households: A Case Study of Nestle Maggi Naijapot. Budapest International Research and Critics InstituteJournal(BIRCIJournal)Vol.3(1),134-139 https://doi.org/10.33258/birci.v3i1.724
- Minton, E., Kaplan, B., & Cabano, F. (2022). The influence of religiosity on consumers' evaluations of brands using artificial intelligence. Psychology and Marketing, 39(11), 2055-2071. https://doi.org/10.1002/mar.21727
- Nguyen, M., Quach, S., & Thaichon, P. (2021). The effect of AI quality on customer experience and brand relationship. Journal of Consumer Behaviour, 21(3), 481-493. https://doi.org/10.1002/cb.1974
- Oyedele, M.O (2025). The ABCD of student engagement https://blog.efmdglobal.org/2025/01/17/the-abcd-of-student-engagement/
- Oyedele M.O, Akhaine M. E, & Omale S.A (2023). We Need it: How Digital Marketing Tactics Influence the Purchasing Behaviour of Nigerian Millennials. Konfrontasi Journal: Culture, Economy and Social Changes, 10(2), 91-105 https://doi.org/10.33258/konfrontasi2.v10i2.275
- Oyedele M. O, & Fredrick, E. (2023). Managing Product Features and Customer Satisfaction via Product Development, Product Branding, and Product Packaging: Evidence from CWAY Table Water. Marketing and Branding Research, 10(1), 28-44 https://doi.org/10.32038/mbr.2023.10.01.03
- Oyedele M.O, Jelili, B., & Bulugbe K. (2020). E-banking and customer satisfaction in the banking industry. Nigeria Journal of Business Administration. Vol.18(1), 112-132 https://api-ir.unilag.edu.ng/server/api/core/bitstreams/53eb4271-c536-4c99-8910-64622549ba98/content#page=120
- Oyenuga M.O & Labiyi, O. (2024). Using Marketing Mix Strategies to Influence Customer Patronage in an Indigenous Restaurant. Rowter Journal. https://doi.org/10.33258/rowter.v3i1.1052
- Oyenuga M.O, Akhaine M. E, & Omale S.A (2023). We Need it: How Digital Marketing Tactics Influence the Purchasing Behaviour of Nigerian Millennials. Konfrontasi Journal: Culture, Economy and Social Changes, 10(2), 91-105 https://doi.org/10.33258/konfrontasi2.v10i2.275
- Oyenuga M.O, Ahungwa A.I, Onoja E. (2021). Effect of Brand Equity on consumer behaviour among students of Veritas University, Nigeria: A Study of Apple Smartphones. Marketing and Branding Research 8(2021) 48-64 https://doi.org/10.33844/mbr.2021.60329
- Oyenuga, M.O; Andah R.A; Marcus, G.O & Agabi, A.U (2019). Effects of Customer Relationship Management on Product Innovation in Nigeria. A Case Study of Xerox HS Nigeria Limited. American Journal of Theoretical and Applied Business. Vol.5(4), 113-126. https://doi.org/10.11648/j.ajtab.20190504.15
- Totlani, K. (2023). The evolution of Generative AI: Implications for the media and film industry. International Journal for Research in Applied Science and Engineering Technology, 11(10), 973–980. https://doi.org/10.22214/ijraset.2023.56140
- Varsha, P., Akter, S., Kumar, A., Gochhait, S., & Patagundi, B. (2021). The impact of artificial intelligence on branding. Journal of Global Information Management, 29(4), 221-246. https://doi.org/10.4018/jgim.20210701.oa10
- Yazdani, A. & Darbani, S. (2023). The impact of AI on trends, design, and consumer behavior. aitechbesosci, 1(4), 4-10. https://doi.org/10.61838/kman.aitech.1.4.2
- Zhang, Z. (2022). Storybuddy: a human-ai collaborative chatbot for parent-child interactive storytelling with flexible parental involvement. https://doi.org/10.48550/arxiv.2202.06205
- Zhang, W. (2022). Impact of organizational brand-building strategies on organizational brand equity: a moderating role of brand-oriented leadership. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.919054