Artificial Intelligence Strategies for Brand Building Excellence

Author's Information:

Oyenuga Michael Oyedele

School of Business, Woxsen University, Telangana, India, 502345

Vol 2 No 07 (2025):Volume 02 Issue 07 July 2025

Page No.: 586-594

Abstract:

With Artificial Intelligence (AI) advancing at a light-speed pace, traditional brand-building approaches in modern marketing are primed for a radical overhaul. This manuscript delves into the different AI-powered approaches that can elevate brand excellence, including personalization, customer engagement, and data-backed decision-making. AI technologies enable organizations to drive their operating efficiencies while building stronger emotional relationships with consumers. The author presents some insights on how AI is helping personalize the brand experiences, optimize the marketing strategy, and consider actual insights on consumer behaviour. Marketing practitioners need to act fast and employ an AI-powered approach to enable them to build robust, resilient brands that can adapt to changing consumer demands in a competitive landscape. 

KeyWords:

Artificial Intelligence, Brand, Brand Loyalty, Content creation, Storytelling, Trust

References:

  1. Aguerrebere, P., Medina, E., & Pacanowski, T. (2023). Building reputable brands through smart technologies: a quantitative analysis of the best hospitals in the United Kingdom. European Journal of Communication and Media Studies, 2(5), 1-12. https://doi.org/10.24018/ejmedia.2023.2.5.26 
  2. Aguerrebere, P., Medina, E., & Pacanowski, T. (2024). Building smart brands through online and artificial intelligence tools: a quantitative analysis of the best hospitals in Spain. Online Journal of Communication and Media Technologies, 14(1), e202407. https://doi.org/10.30935/ojcmt/14132 
  3. Aguerrebere, P., Medina, E., & Pacanowski, T. (2024). Promoting hospitals’ reputation through smart branding initiatives. A quantitative analysis of the best hospitals in the United States. Communication & Society, 197-216. https://doi.org/10.15581/003.37.2.197-216 
  4. Alam, M. N., Turi, J. A., Bhuiyan, A. B., Kharusi, S. A., Oyenuga, M., Zulkifli, N., & Iqbal, J. (2024b). Factors influencing intention for reusing virtual reality (VR) at theme parks: the mediating role of visitors' satisfaction. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2023.2298898
  5. Apata S.B, Oyenuga M.O, & Sulaiman M.M (2024). Pre-Service Teachers’ Perceptions and Utilisation of ChatGPT in Higher Institutions using UTAUT Theory: Evidence from an Emerging Economy. British Journal of Contemporary Education 4(2), 28-42  https://doi.org/10.52589/BJCE-DBIT7S4T 
  6. Baratelli, G. and Colleoni, E. (2022). Does artificial intelligence (AI) enabled recruitment improve employer branding?. International Journal of Business and Management, 17(2), 45. https://doi.org/10.5539/ijbm.v17n2p45
  7. Belda-Medina, J. and Goddard, M. (2024). AI-driven digital storytelling: a strategy for creating English as a foreign language (EFL) materials. International Journal of Linguistics Studies, 4(1), 40-49. https://doi.org/10.32996/ijls.2024.4.1.4 
  8. Borocki, J., Jovanović, A., Vekić, A., Đaković, V., & Cović, M. (2023). Empowering content creation with generative AI in the metaverse, 554-559. https://doi.org/10.24867/is-2023-vp1.1-14_07941 
  9. Cai, R., Cain, L., & Jeon, H. (2022). Customers’ perceptions of hotel AI-enabled voice assistants: Does brand matter?. International Journal of Contemporary Hospitality Management, 34(8), 2807-2831. https://doi.org/10.1108/ijchm-10-2021-1313 
  10. Cheng, X., Xue, T., Yang, B., & Ma, B. (2023). A digital transformation approach in hospitality and tourism research. International Journal of Contemporary Hospitality Management, 35(8), 2944-2967. https://doi.org/10.1108/ijchm-06-2022-0679 
  11. Davenport, T., Guha, A., Grewal, D., & Breßgott, T. (2019). How artificial intelligence will change the future of marketing. Journal of the Academy of Marketing Science, 48(1), 24-42. https://doi.org/10.1007/s11747-019-00696-0 
  12. Ding, Y., Tu, R., Xu, Y., & Park, S. (2022). Repurchase intentions of new e-commerce users in the COVID-19 context: the mediation role of brand love. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.968722 
  13. Deryl, M., Verma, S., & Srivastava, V. (2024). 8‐t framework for artificial intelligence‐driven branding: a strategic typology. International Journal of Consumer Studies, 49(1). https://doi.org/10.1111/ijcs.70002 
  14. Dwivedi, Y., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., … & Williams, M. (2021). Artificial intelligence (AI): multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management, 57, 101994. https://doi.org/10.1016/j.ijinfomgt.2019.08.002 
  15. Elhajjar, S. (2024). Unveiling the marketer's lens: exploring experiences and perspectives on AI integration in marketing strategies. Asia Pacific Journal of Marketing and Logistics, 37(2), 498-517. https://doi.org/10.1108/apjml-04-2024-0485 
  16. Fasanmi O.O, Adeniyi, B.C, & Oyenuga M.O(2025). Exploring the Role of Innovation on Economic Performance of Manufacturing Firms in Nigeria. Journal of Economics, Finance and Management Studies 8(1), 694-706 https://doi.org/10.47191/jefms/v8-i1-67 
  17. Fawal, A., Mawlawi, A., Zakhem, N., Baydoun, H., Yassine, D., & Kassably, C. (2024). The impact of AI marketing activities on consumer-based brand equity: the mediating role of brand experience. Journal of Infrastructure Policy and Development, 8(7), 3851. https://doi.org/10.24294/jipd.v8i7.3851 
  18. Frank, D., Jacobsen, L., Søndergaard, H., & Otterbring, T. (2023). In companies we trust: consumer adoption of artificial intelligence services and the role of trust in companies and AI autonomy. Information Technology and People, 36(8), 155-173. https://doi.org/10.1108/itp-09-2022-0721 
  19. Gatti, E., Giunchi, D., Numan, N., & Steed, A. (2024). Aisop: exploring immersive VR storytelling leveraging generative AI, 865-866. https://doi.org/10.1109/vrw62533.2024.00229 
  20. Heim, S. and Chan‐Olmsted, S. (2023). Consumer trust in AI–human news collaborative continuum: preferences and influencing factors by news production phases. Journalism and Media, 4(3), 946-965. https://doi.org/10.3390/journalmedia4030061 
  21. Ho, S. P. S. & Chow, M. Y. C. (2023). The role of artificial intelligence in consumers’ brand preference for retail banks in Hong Kong. Journal of Financial Services Marketing, 29(2), 292-305. https://doi.org/10.1057/s41264-022-00207-3
  22. Ho, S. & Chow, M. (2023). The role of artificial intelligence in consumers’ brand preference for retail banks in Hong Kong. Journal of Financial Services Marketing, 29(2), 292-305. https://doi.org/10.1057/s41264-022-00207-3 
  23. Huh, J., Kim, H., & Lee, G. (2023). “Oh, happy day!” Examining the role of AI-powered voice assistants as a positive technology in the formation of brand loyalty. Journal of Research in Interactive Marketing, 17(5), 794-812. https://doi.org/10.1108/jrim-10-2022-0328 
  24. Israfilzade, K. & Sadili, N. (2024). Beyond interaction: generative AI in conversational marketing – foundations, developments, and future directions. Journal of Life Economics, 11(1), 13-29. https://doi.org/10.15637/jlecon.2294 
  25. Josimovski, S., Ivanovska, L., & Dodevski, D. (2023). Understanding the consumer dynamics of AI in North Macedonian e-business. Economics and Culture, 20(2), 64-75. https://doi.org/10.2478/jec-2023-0016 
  26. Kolo, C., Mütterlein, J., & Schmid, S. (2022). Believing journalists, AI, or fake news: the role of trust in media. https://doi.org/10.24251/hicss.2022.393 
  27. Kumar, D. & Suthar, N. (2024). Ethical and legal challenges of ai in marketing: an exploration of solutions. Journal of Information, Communication and Ethics in Society, 22(1), 124-144. https://doi.org/10.1108/jices-05-2023-0068 
  28. Lai, Y. (2023). The impact of AI-driven narrative generation, exemplified by ChatGPT, on the preservation of human creative originality and uniqueness. Lecture Notes in Education Psychology and Public Media, 26(1), 121-124. https://doi.org/10.54254/2753-7048/26/20230865 
  29. Law, R., Lin, K., Ye, H., & Fong, D. (2023). Artificial intelligence research in hospitality: a state-of-the-art review and future directions. International Journal of Contemporary Hospitality Management, 36(6), 2049-2068. https://doi.org/10.1108/ijchm-02-2023-0189
  30. Liu, M., Liu, Y., Mo, Z., Zhao, Z., & Zhu, Z. (2019). How CSR influences customer behavioural loyalty in the Chinese hotel industry. Asia Pacific Journal of Marketing and Logistics, 32(1), 1-22. https://doi.org/10.1108/apjml-04-2018-0160 
  31. Liu, Y., Wang, X., & Qin, H. (2023). When a cool hospitality brand meets AI: exploring the matching effect of service agents and brand images on brand attitude. International Journal of Contemporary Hospitality Management, 36(7), 2367-2384. https://doi.org/10.1108/ijchm-04-2023-0516 
  32. Loureiro, S., Jiménez‐Barreto, J., Bilro, R., & Romero, J. (2023). Me and my AI: exploring the effects of consumer self‐construal and AI-based experience on avoiding similarity and willingness to pay. Psychology and Marketing, 41(1), 151-167. https://doi.org/10.1002/mar.21913 
  33. Mahi, R., Alam, F., & Hasan, M. (2024). Exploring the confluence of big data, artificial intelligence, and digital marketing analytics: a comprehensive review. GMJ, 3(3), 1-12. https://doi.org/10.62304/jieet.v3i3.159
  34. Marcus, G.O, Oyenuga M.O & Ahungwa A.I(2020). Effects of Sales Promotion on Consumer Buying Behaviour of Food Seasoning Among Nigerian Households: A Case Study of Nestle Maggi Naijapot. Budapest International Research and Critics InstituteJournal(BIRCIJournal)Vol.3(1),134-139 https://doi.org/10.33258/birci.v3i1.724
  35. Minton, E., Kaplan, B., & Cabano, F. (2022). The influence of religiosity on consumers' evaluations of brands using artificial intelligence. Psychology and Marketing, 39(11), 2055-2071. https://doi.org/10.1002/mar.21727 
  36. Nguyen, M., Quach, S., & Thaichon, P. (2021). The effect of AI quality on customer experience and brand relationship. Journal of Consumer Behaviour, 21(3), 481-493. https://doi.org/10.1002/cb.1974
  37. Oyedele, M.O (2025). The ABCD of student engagement https://blog.efmdglobal.org/2025/01/17/the-abcd-of-student-engagement/ 
  38. Oyedele M.O, Akhaine M. E, & Omale S.A (2023). We Need it: How Digital Marketing Tactics Influence the Purchasing Behaviour of Nigerian Millennials. Konfrontasi Journal: Culture, Economy and Social Changes, 10(2), 91-105 https://doi.org/10.33258/konfrontasi2.v10i2.275
  39. Oyedele M. O, & Fredrick, E. (2023). Managing Product Features and Customer Satisfaction via Product Development, Product Branding, and Product Packaging: Evidence from CWAY Table Water. Marketing and Branding Research, 10(1), 28-44 https://doi.org/10.32038/mbr.2023.10.01.03 
  40. Oyedele M.O, Jelili, B., & Bulugbe K. (2020). E-banking and customer satisfaction in the banking industry. Nigeria Journal of Business Administration. Vol.18(1), 112-132 https://api-ir.unilag.edu.ng/server/api/core/bitstreams/53eb4271-c536-4c99-8910-64622549ba98/content#page=120 
  41. Oyenuga M.O & Labiyi, O. (2024). Using Marketing Mix Strategies to Influence Customer Patronage in an Indigenous Restaurant. Rowter Journal. https://doi.org/10.33258/rowter.v3i1.1052 
  42. Oyenuga M.O, Akhaine M. E, & Omale S.A (2023). We Need it: How Digital Marketing Tactics Influence the Purchasing Behaviour of Nigerian Millennials. Konfrontasi Journal: Culture, Economy and Social Changes, 10(2), 91-105 https://doi.org/10.33258/konfrontasi2.v10i2.275 
  43. Oyenuga M.O, Ahungwa A.I, Onoja E. (2021). Effect of Brand Equity on consumer behaviour among students of Veritas University, Nigeria: A Study of Apple Smartphones. Marketing and Branding Research 8(2021) 48-64 https://doi.org/10.33844/mbr.2021.60329
  44. Oyenuga, M.O; Andah R.A; Marcus, G.O & Agabi, A.U (2019). Effects of Customer Relationship Management on Product Innovation in Nigeria. A Case Study of Xerox HS Nigeria Limited. American Journal of Theoretical and Applied Business. Vol.5(4), 113-126. https://doi.org/10.11648/j.ajtab.20190504.15 
  45. Totlani, K. (2023). The evolution of Generative AI: Implications for the media and film industry. International Journal for Research in Applied Science and Engineering Technology, 11(10), 973–980. https://doi.org/10.22214/ijraset.2023.56140 
  46. Varsha, P., Akter, S., Kumar, A., Gochhait, S., & Patagundi, B. (2021). The impact of artificial intelligence on branding. Journal of Global Information Management, 29(4), 221-246. https://doi.org/10.4018/jgim.20210701.oa10
  47. Yazdani, A. & Darbani, S. (2023). The impact of AI on trends, design, and consumer behavior. aitechbesosci, 1(4), 4-10. https://doi.org/10.61838/kman.aitech.1.4.2
  48. Zhang, Z. (2022). Storybuddy: a human-ai collaborative chatbot for parent-child interactive storytelling with flexible parental involvement. https://doi.org/10.48550/arxiv.2202.06205
  49. Zhang, W. (2022). Impact of organizational brand-building strategies on organizational brand equity: a moderating role of brand-oriented leadership. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.919054